UX in Healthcare: 3 Best Practices for Adopting SaaS

A Look Back at My Participation in the Future4care & Cerballiance Roundtable

I had the opportunity to participate, as a representative of Enovacom—the e-health division of Orange Healthcare—in a roundtable discussion organized by Future4care, the incubator created by Orange Healthcare to support innovative companies and startups in the healthcare sector. The event, held in collaboration with Cerballiance, brought together clinicians and experts to discuss a key topic: how UX can drive the adoption of a SaaS solution in healthcare.

Functionality Before Aesthetics

Although aesthetics are important, they should never compromise functionality in healthcare interfaces. Legible typography and appropriate colors contribute to both the interface’s effectiveness and its visual appeal, thereby creating a perfect balance between form and function.

Why is this so important?

  1. Bringing Multiple Perspectives to the Table
    The design of a SaaS solution cannot be limited to the needs of doctors. Paramedical and administrative staff are just as involved and must be included from the very beginning. Identifying and critically evaluating the needs of each role makes it possible to design a tool that is truly tailored to everyone.
  2. Focus on Simplicity
    The most effective features are those that fit naturally into existing habits. The more a solution aligns with everyday usage, the more seamlessly it is adopted. You must avoid creating a “catch-all” solution at all costs. By trying to add too many features, you end up diluting the very essence of the product and losing sight of its true purpose.
  3. Incorporating Regulatory Requirements from the Start
    In the medical field, regulatory compliance must be incorporated from the design phase onward. This ensures the product’s safety, reliability, and longevity.

The takeaway from all this

A good user experience in healthcare is one that is grounded in real-world practices, speaks the users’ language, and builds trust.